Using GPS Fleet Tracking for Better Customer Service and Satisfaction
Paula Mcbride | March 12, 2019 | 0
| Business Services
GPS fleet tracking technology has adversely changed over the recent years in Australia. Previously, these tracking systems were deemed luxurious – only used by corporations that can manage large fleets and overhaul vehicles. Today, this is no longer the case as you can use a GPS tracking system for your small business – just to manage two or three company cars.
The revolution of GPS tracking technology has long since improved limited features such as a few hours of recording and showing the location of your fleet. With a new and improved tracking system, a business can benefit from a comprehensive real time vehicle tracking feed – providing details on location, instant video/audio transmission, mechanical analysis, and support of integrated navigation systems.
A GPS vehicle tracking software also helps ease fleet management and cuts down fuel/labour costs, as well as improves business efficiency. But while this has proved to be highly-beneficial in the business management department, how can a GPS fleet tracking system help customer service and improve experience?
Here is how:
One great thing about a GPS vehicle tracking system is that it allows an administrator to share real-time information. Customers can check online for the status of their order by tracking the location of their parcel, as well as gain access to other information such as time of dispatch, expected time of arrival, vehicle registration, and any other relevant information.
The availability of such features also avoid constant phone calls chasing delivery time or asking for proof of delivery from new customers.
A GPS system puts your business in an advanced position to meet customer demands and keep up with market expectations. A tracking system also enables you to cater multiple customers at the same time, since a real-time tracking feed shows you which vehicles are unassigned, which driver is within close proximity to the customer, and what is the best route to use.
With all this information at hand, you can save a lot of time to respond a customer’s call. This will ultimately boost customer satisfaction, as well as maintain customer loyalty.
Being in the business industry, you should know that building and maintaining the confidence your customers have for your services is very importance to the success of your company. While you can build towards this confidence from the points discussed above, a fleet tracking GPS system allows you to monitor and to regulate your staff – making sure that they are competent and up to the task at all times.
You can acquire all these by ensuring that your drivers don’t break any traffic rules. Always check if the company vehicles are used for their intended purposes, as well as maintained for proper handling of goods. The real-time feed allows you to monitor all activities from the command base.
In conclusion, there are so many benefits that come with a GPS fleet tracking system – making it a must-have for your business. Visit http://www.futurefleet.com.au to learn more about how tracking systems are the right investments for your business. Find out more here: http://www.futurefleet.com.au/